Shipping & Return Policy

All artwork is shipped directly from our artists' studio or our Charleston gallery. Delivery times will vary based on each artist's location, but all work will ship within 5 business days. If you order more than one piece, that order will often be broken up into multiple shipments.

Our artists and staff are experienced in shipping artwork and all paintings will be carefully wrapped to ensure a safe and timely arrival.

Shipping costs are listed at checkout and are dependent on the piece's size and weight. Shipping costs may be higher if a piece is extra fragile or heavy.

If a piece arrives damaged during shipping, please let us know by emailing hayley@thescoutedstudio.com immediately. We will allow you to exchange the piece for another of equal or lesser value.

Should a piece get lost in the mail, please file a claim using your tracking number and order details. For assistance, please email us at hayley@thescoutedstudio.com.

All sales on our website are final and cannot be returned or exchanged. We are not responsible for any damage, discoloration, or other changes that occur to a piece after it has arrived.

Colors

Please note that the listing description pictures represent colors as accurately as possible; however, actual colors may vary from the images shown. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. I cannot guarantee that the color you see accurately portrays the true color of the print or original you order.